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It is true that every IT organization, including the Computing Services Centre (CSC), has already practiced a bit of so-called best practices as documented in the IT Infrastructure Library (ITIL). Our current well-received Help Desk support, total automation of work request processing, efficient ...
Abstract Nowadays, the Internet world is no longer a passageway for communication among people with text contents. Over the last few years there has been a dramatic improvement in the quality of IP-based network media technologies. Obviously, streaming media technologies continue to be cast into new ...
The Blackboard Academic Suite (Blackboard) [1] has been our campus e-Learning platform and University Portal since September 2005. It is the learning and communication hub for 30,000 energetic and creative students and staff, and provides integrations to essential administrative, messaging and ...
Introduction With the advancement of broadband internet services and the availability of huge storage devices at low cost, a new trend of World Wide Web technology, Web 2.0, becomes more and more widely used. Web 2.0 [1] , as defined by Dario de Judicibus, “is a knowledge-oriented environment where ...
Before the inception of Banner - our University ERP (Enterprise Resource Planning) system, the Computing Services Centre (CSC) can only provide operational and transactional data regarding the efficiency of its services. Now armed with vast organizational business intelligence data derived from ...
From Telephone to Video Conference Since its invention in 1876, no other means of communication has revolutionized people's daily lives more than the telephone. In fact, the communication technology is gradually migrating from analog to digital, and the digital technology makes it possible for ...
Staff members and students may or may not be aware that the University’s data network is currently undergoing a major upgrade process. The upgrade consists of two phases. The first phase was actually started early this year and it has almost come to completion. The second phase will take place near ...
Background In view that the Internet had rapidly become an unrestricted and uncontrolled source of content other than educational information, the Information Services Advisory Committee (ISAC) chaired by VP (Planning & Information Services) saw the need to filter some categories of websites in 1998 ...
The way that the Web is being used nowadays has changed tremendously over the years. Instead of merely browsing the Internet, people are now participating and jointly creating and publishing content. In other words, while initially content was mostly "read" from the Web, content is now more and more ...
In accordance with our initial deployment plan ( Ref.: Network Computing Issue 51 - March 2007), we have added the Windows Vista to more than 1,000 desktop computers which are located in the CSC Teaching Studios, Library’s Information Space, Lecture Theatres and Classrooms before Semester A ...